Green Vision Fashion Group (GVFG) works to ensure that your privacy is protected when using our services. This website is operated by GVFG and this privacy policy applies to your use of our online store. We have a policy explaining what personal information we collect, how we use it, who has access to the data, and your rights regarding the information collected. Your access and use of our website constitute your acceptance of our Privacy Policy and Terms and Conditions.

We take responsibility for all personal data (such as your name, address, email address, and phone number) that you provide when you subscribe to our newsletter, create an account, or place an order.

We use the information we collect to fulfill our commitments to you and to provide the service you expect. This may include sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services or as required by law. After this, your personal data will be deleted.

GVFG may share your personal information with third parties or affiliates who perform services on our behalf or process authorized transactions. The personal information we share with these companies is protected via contractual agreements and cannot be shared further. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed. Contact us atinfo@gvfg.pkfor any privacy-related requests.

A cookie is a small text file saved to, and during subsequent visits retrieved from, your computer or mobile device. GVFG uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties. You can erase cookies from your computer or mobile device using your browser settings.

Exchange Policy

Any product bought from the GVFG online store can be exchanged within 7 days of receiving it, provided it is unused and still has the label and tag in their original state. Customers who desire to exchange the product will be given a coupon code worth the amount of the purchase that they may use only once. This policy is applicable to local orders only.

• For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
• For products on sale, we do not offer exchanges unless we deliver the incorrect order.
• If during delivery, customs duties are applicable, they will be paid in full by the customer.
• GVFG is not responsible for bleeding, damage of print, or fading of colours due to washing.
• A 4% GST, as applied by the FBR, will be deducted from the total refundable amount.
• In case your order amount qualifies for free delivery, applicable delivery charges will be deducted from the total refund.

Procedure of Exchange

GVFG does not have a refund policy. However, if you wish to exchange any product within 7 days, you can contact our customer service centre by emailing us atinfo@gvfg.pkor calling us at 03238846797. Provide your order reference number and one of our customer care agents will assist you with the process.

Please note the following:

• Free pick-up and delivery services will be offered in case the delivered product is defective or the wrong product has been shipped. If the customer is unhappy with the fit or there is any other concern with the product, they will need to send back the product and bear the delivery charges.
• You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation with tracking information. As soon as the product has been shipped, our exchange policy will be applicable.
• GVFG has the authority to cancel orders for reasons such as the item being out of stock, pricing errors, or the payment being declined by the issuing financial institution.

Operational Hours: Mon–Sat, 12PM–10PM

Green Vision Fashion Group (GVFG) delivers across Pakistan. Most orders are processed and shipped within 3 to 5 working days after confirmation.

Delivery

• Standard delivery time is 3 to 5 working days, depending on your city and courier availability.
• You will receive order updates by email or SMS where contact details are provided at checkout.
• Free delivery may apply on qualifying orders as shown on the website or at checkout.

Payment

We accept cash on delivery (COD) and bank transfer where available. Please ensure your shipping address and contact details are correct before completing your order.

International Orders

For international shipments, customs duties and taxes (if applicable) are the responsibility of the customer unless stated otherwise at checkout.

Questions about shipping? Contact us atinfo@gvfg.pkor 03238846797.

GVFG offers exchanges within 7 days on eligible local orders. Please review the details below before requesting a return or exchange.

Eligibility

• Items must be unused, unworn, and returned with original tags and labels attached.
• Exchanges are available on local orders within 7 days of delivery.
• Sale items and international orders are only eligible if the wrong product was delivered or the item is defective.

How to Request an Exchange

Email us atinfo@gvfg.pkwith your order number, product details, and reason for exchange. Our team will guide you through the next steps.

For full terms, see our Refund Policy.

Orders & Payment

What payment methods do you accept?
We accept cash on delivery (COD) and bank transfer where available.

Can I cancel my order?
Yes, before your order has been shipped. Once shipped, our exchange policy applies.

Shipping

How long does delivery take?
Most orders arrive within 3 to 5 working days across Pakistan.

Do you offer free delivery?
Free delivery may apply on qualifying orders. Check the cart or checkout page for current offers.

Returns & Exchanges

Can I exchange an item?
Eligible local orders may be exchanged within 7 days if the item is unused with tags attached. See our Return & Exchange Policy.

Do you offer refunds?
GVFG does not offer cash refunds. Eligible exchanges may receive a one-time coupon code. See our Refund Policy.

Products

What does product condition mean?
See our Condition Guide for how we describe item quality.

Still need help?

Visit our Contact page or reach us atinfo@gvfg.pk/ 03238846797.

GVFG curates sustainable apparel and accessories. To help you shop with confidence, we describe each item's condition clearly in the product listing.

Condition Labels

• New / Brand New: Unused item with tags; may include original packaging.
• Like New: Worn very lightly or tried on; no visible wear; tags may or may not be attached.
• Excellent: Gently used with minimal signs of wear; any minor flaws are noted in the description.
• Good: Pre-loved item with visible but acceptable wear suitable for everyday use.

What We Disclose

Product pages include colour, fabric, measurements, and condition details where available. If you need more information before ordering, contact us with the product name or SKU.

Browse all products

Our customers choose GVFG for quality sustainable fashion and reliable service. Here is what shoppers appreciate about shopping with us:

• Carefully curated pre-loved and sustainable pieces at fair prices
• Clear product descriptions with condition, fabric, and measurements
• Responsive customer support and straightforward exchange policy
• Fast delivery across Pakistan with COD available

We value your feedback. Share your experience with us atinfo@gvfg.pkor WhatsApp.

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