Refund Policy
Eligible local-order exchanges are accepted within 7 days of delivery if the item is unused, unworn, and has its original tags. GVFG does not offer cash refunds. Approved exchanges receive a one-time coupon equal to the eligible product value. GVFG covers return delivery only when an incorrect or defective item was delivered; otherwise, the customer bears return delivery charges. Sale items and international orders are eligible only if the item delivered is incorrect or defective.
At a Glance
Key points about exchanges and refunds at GVFG.
7-Day Exchange
Unused products with original tags can be exchanged within 7 days of delivery for local orders.
Coupon, Not Cash
GVFG does not offer cash refunds. Approved exchanges receive a one-time coupon equal to the eligible product value.
Local Orders
Sale items and international orders are eligible only if the item delivered is incorrect or defective.
Customer Care
Email or call us with your order reference and our team will assist you step by step.
Full Policy Details
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Exchange Policy
Eligible local-order exchanges are accepted within 7 days of delivery if the item is unused, unworn, and has its original tags. GVFG does not offer cash refunds. Approved exchanges receive a one-time coupon equal to the eligible product value.
- GVFG covers return delivery only when an incorrect or defective item was delivered; otherwise, the customer bears return delivery charges.
- Sale items and international orders are eligible only if the item delivered is incorrect or defective.
- If customs duties apply to an international delivery, they are paid by the customer.
- GVFG is not responsible for bleeding, print damage, or colour fading caused by washing.
Procedure of Exchange
Contact GVFG customer care within 7 days of delivery and provide your order reference number, product details, and reason for the exchange.
- GVFG covers return delivery only when an incorrect or defective item was delivered; otherwise, the customer bears return delivery charges.
- You may cancel an order before it is processed. After shipment, the exchange policy applies.
- GVFG may cancel an order if an item is out of stock, a pricing error occurs, or payment is declined.
Need Help With an Exchange?
Contact our customer care team with your order reference and we will guide you through the process.
Contact Support